Effective Date: 01-03-2026
Website: www.redbros.in
These Terms and Conditions (“Terms”) govern your access to and use of the website Redbros.in (“Website”, “Platform”, “we”, “our”, “us”). By accessing, browsing, or purchasing from this Website, you agree to be legally bound by these Terms, our Privacy Policy, and all related policies published on the Website.
If you do not agree with these Terms, you must not use this Website.
1. Eligibility
You must be at least 18 years of age to use this Website or make a purchase. By using this Website, you represent and warrant that:
- You are legally capable of entering into binding contracts under Indian law.
- All information provided by you is accurate and complete.
We reserve the right to refuse service, cancel orders, or terminate accounts at our discretion.
2. Products & Pricing
- All products listed on Redbros.in are subject to availability.
- We reserve the right to modify pricing, product descriptions, offers, and availability at any time without prior notice.
- Product images are for representation purposes only. Actual color, texture, or appearance may vary due to lighting, display settings, or manufacturing variations.
- Minor variations in stitching, finishing, or measurement (up to 0.5–1 inch) shall not be considered defects.
3. Orders & Acceptance
- Placing an order does not constitute automatic acceptance.
- We reserve the right to cancel or refuse any order due to:
- Pricing errors
- Inventory issues
- Suspected fraud
- Incomplete or incorrect information
- Violation of our policies
- If payment has been processed for a cancelled order, the amount will be reversed to the original payment method.
4. Payment
We may use third-party payment gateways for processing payments. By placing an order, you:
- Confirm you are authorized to use the payment method.
- Authorize us to share necessary transaction details with payment providers.
- Agree that Redbros.in is not liable for payment gateway failures, delays, or errors.
5. Shipping & Delivery
- Delivery timelines are estimates and not guaranteed.
- We are not liable for delays caused by courier companies, natural events, strikes, or unforeseen circumstances.
- Risk of loss transfers to you once the product is handed over to the courier partner.
- Customers are responsible for providing accurate shipping information. Orders delivered to incorrect addresses provided by the customer are not eligible for refund or exchange.
6. Returns, Exchanges & Refunds
Redbros.in operates under a strict Return and Refund policy, except where expressly stated in our Return & Exchange Policy.
- Only limited size exchange may be permitted as per the published Exchange Policy.
- Claims regarding damage, defect, or wrong product require a mandatory unboxing video.
- We reserve the final authority to approve or reject any exchange request.
Please refer to our separate Return & Exchange Policy for complete details.
7. User Accounts
If you create an account:
- You are responsible for maintaining the confidentiality of your login credentials.
- You are responsible for all activities under your account.
- We may suspend or terminate accounts involved in fraud, abuse, or policy violations.
8. Prohibited Conduct
You agree not to:
- Use the Website for unlawful purposes.
- Engage in fraudulent transactions or payment disputes without valid grounds.
- Attempt to hack, scrape, or interfere with Website functionality.
- Upload malicious software or harmful code.
- Post false reviews or defamatory content.
Violation may result in legal action and permanent account suspension.
9. Intellectual Property
All content on Redbros.in including:
- Logos
- Product designs
- Images
- Text
- Graphics
- Layout
is the exclusive property of Redbros.in and protected under applicable intellectual property laws.
Unauthorized reproduction, resale, or commercial use is strictly prohibited.
10. Limitation of Liability
To the maximum extent permitted by law:
- Redbros.in shall not be liable for indirect, incidental, special, or consequential damages.
- Our total liability shall not exceed the amount paid for the specific product in dispute.
- We are not responsible for allergic reactions, misuse of products, or improper handling after delivery.
11. Disclaimer of Warranties
All products and services are provided on an “AS IS” and “AS AVAILABLE” basis.
We make no warranties, express or implied, regarding:
- Product suitability for specific purposes
- Continuous Website availability
- Error-free operation
Nothing in these Terms excludes liability where exclusion is prohibited under Indian law.
12. Indemnification
You agree to indemnify and hold harmless Redbros.in, its owners, employees, and affiliates from any claims, damages, losses, liabilities, or expenses arising from:
- Your misuse of the Website
- Violation of these Terms
- Fraudulent payment disputes
- Breach of applicable laws
13. Third-Party Services
We may integrate third-party services (payment gateways, shipping providers, analytics). We are not responsible for the policies or actions of such third parties.
14. Termination
We may suspend or terminate your access to the Website without prior notice if:
- You violate these Terms.
- Fraudulent or abusive behavior is detected.
- Required by law enforcement authorities.
15. Governing Law & Jurisdiction
These Terms shall be governed by the laws of India.
Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts located in:
[Bengaluru, Karnataka, India]
16. Force Majeure
We shall not be liable for failure to perform obligations due to events beyond our reasonable control, including but not limited to natural disasters, government restrictions, pandemics, strikes, or logistics disruptions.
17. Amendments
We reserve the right to update or modify these Terms at any time without prior notice. Continued use of the Website after changes constitutes acceptance of the revised Terms.
18. Contact Information
For any questions regarding these Terms, please contact:
Email: support@redbros.in